All Juneau residents using Verizon cellphones should now be able to call 911 for emergency services following an interruption Friday morning.<\/p>\n
At approximately 9:30 a.m. Friday, the Juneau Police Department issued a statement that calls from Verizon customers to the 911 dispatch center were not working. Those needing services were told to call the department\u2019s main line as a second option.<\/p>\n
Four hours later, the department issued a statement that services were restored to all callers. The issue was only affecting Verizon customers physically in Juneau but whose area codes were not 907.<\/p>\n
\u201cThe safety of our customers is our utmost priority and we regret any inconvenience this may have caused,\u201d wrote Heido Flato, a public relations manager for Verizon in an email to the Empire.<\/p>\n
In April 2014, issues with Verizon\u2019s emergency call feature led to a Federal Communications Commission investigation. The cellphone company paid $3.4 million in a settlement after a multi-state 911 outage that lasted for six hours and affected over 11 million people, according to a statement by the FCC.<\/p>\n
\u2022 Contact reporter Paula Ann Solis at 523-2272 or paula.solis@juneauempire.com.<\/p>\n","protected":false},"excerpt":{"rendered":"
All Juneau residents using Verizon cellphones should now be able to call 911 for emergency services following an interruption Friday morning. At approximately 9:30 a.m. Friday, the Juneau Police Department issued a statement that calls from Verizon customers to the 911 dispatch center were not working. Those needing services were told to call the department\u2019s […]<\/p>\n","protected":false},"author":107,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_stopmodifiedupdate":false,"_modified_date":"","wds_primary_category":4,"footnotes":""},"categories":[4],"tags":[75],"yst_prominent_words":[],"class_list":["post-20971","post","type-post","status-publish","format-standard","hentry","category-news","tag-local-news"],"_links":{"self":[{"href":"https:\/\/www.juneauempire.com\/wp-json\/wp\/v2\/posts\/20971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.juneauempire.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.juneauempire.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.juneauempire.com\/wp-json\/wp\/v2\/users\/107"}],"replies":[{"embeddable":true,"href":"https:\/\/www.juneauempire.com\/wp-json\/wp\/v2\/comments?post=20971"}],"version-history":[{"count":0,"href":"https:\/\/www.juneauempire.com\/wp-json\/wp\/v2\/posts\/20971\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.juneauempire.com\/wp-json\/wp\/v2\/media?parent=20971"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.juneauempire.com\/wp-json\/wp\/v2\/categories?post=20971"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.juneauempire.com\/wp-json\/wp\/v2\/tags?post=20971"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.juneauempire.com\/wp-json\/wp\/v2\/yst_prominent_words?post=20971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}